For a long time, siblings Fang Zhiyin and Fang Jingmin had been looking at ways to maintain their jewelry company's advantages in an increasingly competitive industry.

As the heirs of the family business, they were fully aware that traditional operating methods no longer met consumers' growing demand for personalized items and rapid turnaround of products.

As they explored ways of staying afloat, they came across an artificial intelligence-powered jewelry design course. Organized by Cuizhu neighborhood in Luohu district, Shenzhen, Guangdong province, the course aims to help businesses enhance their competitiveness and improve individuals' professional skills by equipping them with the ability to use AI technology.

Fang Zhiyin and Fang Jingmin believed adopting advanced technology could speed up their company's development.

"The changes brought by AI-assisted jewelry design have far exceeded our expectations," said Fang Jingmin, general manager of research and development at Shenzhen Baibaohui Gold Jewelry Co, who took the AI courses in March with his older sister.

The new knowledge has improved their business in multiple areas. Bespoke jewelry that once took several days to design can now be produced using AI in minutes, reducing the design time by 80 percent.

With the help of AI image recognition technology, the company can quickly analyze reference images provided by their clients and better understand their design preferences. This has led to a 35-percent increase in customer satisfaction.

Real-time 3D rendering enables customers to see a design immediately, cutting their decision-making in half and boosting the overall conversion rate from concept to product by 28 percent.

"In the age of AI, it is not the technology itself that causes businesses to fail, but the unwillingness of businesses to embrace it," said Fang Zhiyin, general manager of the company's commodities department.

A competitive edge

The Fangs are among a growing number of people in Shenzhen who have recognized the transformative potential of AI in their work and lives, and are jumping on the technology bandwagon to maintain a competitive edge in the market.

Their desire for new tech knowledge aligns with Shenzhen's commitment to innovation.

Since China's reform and opening-up policy was implemented in the late 1970s, Shenzhen has undergone a remarkable transformation from a small fishing village to a bustling metropolis and global technology hub. By last year, it was home to over 25,000 national-level high-tech enterprises, with an average of 12 such enterprises per square kilometer. The density of national-level high-tech enterprises was the highest in the country.

The city launched an action plan in March to accelerate building itself into an artificial intelligence pioneering city. It aims to increase the number of AI enterprises to over 3,000 and AI "unicorns" — startups valued at $1 billion or more — to more than 10 by 2026, with annual industrial output growing at over 20 percent.

While the emergence of AI technologies brings fresh opportunities to Shenzhen, it also presents new demands for its workers. The city is stepping up efforts to empower its workforce to adapt to the new dynamic and prepare them for the job market.

A number of neighborhoods in the city have rolled out AI training programs, with curricula ranging from skills training, and practical operations, to occupational guidance.

Cuizhu neighborhood is one of them, and on weekday nights, classrooms in the Shuibei Night School are full.

People from diverse backgrounds, including finance professionals, e-commerce sellers, accountants and dentists have returned to the classroom to absorb the latest tech knowledge.

Principal Zhao Bin said the night school has three major objectives.

"The advent of AI technology has significantly enhanced work efficiency. We hope to equip people with the knowledge to use technology tools and adapt to the new work environment," he said. "The rise of AI has also created a demand for new jobs and skills. This necessitates the development of specialized talent in AI-related fields, such as AI tutors. Dedicated vocational training programs are needed to cultivate professionals in this emerging field," Zhao added.

"While the adoption of AI may lead to job displacement for some workers, it is crucial to find solutions for those affected. Training them to use AI tools can help mitigate the impact caused by the technology, enabling them to explore flexible employment options or start their own businesses."

Zhao said many people are eager to learn AI technologies, but many lack guidance and are unsure where to start. "To address this need, we are providing a platform for learning. The AI courses in our school are highly popular and are always fully booked," he said.

Fully booked

Launched in August last year, the school has organized over 120 AI training courses so far this year, with close to 3,000 attendees. "Roughly 10 percent of these people have found jobs or set up their own business after attending the courses," Zhao said.

The school has 10 AI tutors, with two working full-time.

Some are professors, while others are veterans in the sphere of technology. The courses cover a range of subjects powered by AI, including short-video shooting and editing, marketing, image design, microdrama production and jewelry design.

Free courses account for about 60 percent of total courses, while the remainder are designed for broad accessibility. "For those 40 percent of paid courses, the tuition is only 30 percent of (the usual) market price," Zhao said.

The Shenzhen Federation of Trade Unions is also conducting community-oriented training programs, designed to help workers improve their skills and empower the transformation of enterprises.

The first AI courses began in May, focusing on new media operations, office operations and short-video livestreaming. The federation has also launched courses on humanoid robot applications, along with skills competitions for AI tutors and industrial robots, all aimed at addressing the training needs of workers.

In mid-May, Zhou Guihang, an information technology teacher at the Shenzhen No 3 Vocational School of Technology, began teaching about AI large language models every Sunday.

Students learn how to apply these models in their respective sectors, such as enhancing navigation services for tourist attractions and shopping malls, streamlining payroll processes for companies and improving community services.

Although the training is held all day on Sundays, the students have maintained a high level of enthusiasm for the classes.

All of the AI-related training courses are fully booked, and participants usually only request leave when they cannot attend due to business trips, Zhou said. Many often stay after class to ask questions.

Zhou believes that the rapid evolution of information technology will phase out those who can't keep up. The study of AI, which helps employees stretch their capabilities, is vital for the future of enterprises.

"For companies, key turning points often arise from a few opportunities. By effectively utilizing AI technology, employees can drive significant productivity gains and cost savings. Without this knowledge, companies may be stuck in traditional workflows," he said.

AI has also lowered the threshold for learning complex information technology, enabling those from non-technical backgrounds to write simple programs and address specific challenges in their work, Zhou said.

The widespread application of AI will ultimately drive the development of the technology itself, helping the country achieve technological self-reliance and maintain long-term competitiveness, he added.

According to the World Economic Forum's Future of Jobs Report 2025, as many as 86 percent of employers believe their business will be transformed by AI and information-processing technologies by 2030.

The findings of the report are based on a survey of over 1,000 global employers across 22 industries and 55 economies, which collectively employ over 14 million workers.

Half of the employers surveyed said they planned to re-orient their business in response to AI, while two-thirds expressed their intention to hire talent with specific AI skills. Forty percent said they expected to reduce their workforce where AI can automate tasks.

The AI revolution is expected to exert a significant impact on jobs, fueling a demand for technology-related skills, the report said. Technology-related jobs are projected to be the fastest growing roles in percentage terms, including big data specialists, fintech engineers, AI and machine learning specialists, and software and application developers.