Shenzhen Government Online
SZ airport rated among world’s best in service
From: Shenzhen Daily
Updated: 2021-03-03 09:03

Shenzhen Bao’an International Airport has been named one of the world’s nine best airports serving more than 40 million passengers by Airports Council International (ACI) World, the global trade representative of the world’s airports.

The honor, announced by ACI on Monday, comes as part of ACI World’s Airport Service Quality (ASQ) program.

ASQ is the world’s only program that surveys passengers at an airport on the day they travel, while the experience is fresh in their minds.

The world’s leading airport customer experience measurement and benchmarking program measures passengers’ satisfaction across 34 key performance indicators, in addition to survey questions on safety and hygiene at the airport.

A total of 348 airports from all over the world vied for the ASQ award last year.

In 2020, the Shenzhen airport, for the first time, joined the ranks of China’s top three airports both in passenger turnover and cargo throughput.

Its passenger turnover was 37.91 million last year, ranking third in China. The number was 52.9 million in 2019.

Its cargo throughput increased 9 percent, ranking first in terms of growth rate among Chinese airports whose cargo handling capacity exceeds 1 million tons a year.

The airport handled a total of 1.39 million tons of cargo in 2020, a record in the recent four years in terms of growth rate. For the whole year, a total of 2,900 cargo flights were handled, which transported 750,000 tons of cargo to 46 countries.

In 2020, eight international cities were added to Shenzhen’s air cargo transportation network. The city’s total cargo destinations now number 25 around the world, in which 40 percent are in the U.S. and Europe. The international cargo throughput reached 460,000 tons in 2020, up 30.8 percent.

Recently, the airport has put a logistics comprehensive service platform online, offering one-stop service for a dozen cargo-related service.

Cargo forwarders, airline companies and customs can access the “深圳机场货运” (Shenzhenjichanghuoyun) miniprogram and portal website to check comprehensive information, bills of lading, vehicle service, appraisal reports, logistics park service and credit rating.

The platform is connected with the electronic data of Shenzhen Airlines and Hainan Airlines, through which the airport can get to know the latest cargo information of the flights departing or arriving at the airport, so that it can prepare for logistic service in advance and improve the service efficiency.