Shenzhen Government Online
Government-run online platform offers targeted services to companies in straits
From: Shenzhen Daily
Updated: 2020-03-06 10:03

A Nanshan-based Internet company facing an issue with an overdue loan had its expiry date extended by the creditor thanks to assistance from a related government department.

The IT company almost defaulted on its loan as its employees were unable to return to work after the prolonged Chinese New Year holiday and COVID-19 outbreak.

The loan predicament was solved within one day after the company made an appeal for help on a government-run online platform set up to address various kinds of difficulties that enterprises in the city are facing due to the COVID-19 outbreak, the Daily Sunshine said in a report yesterday.

The government-run platform “深i企” (“Shen-i-Enterprises”), which went online Tuesday, is designed to offer targeted services in response to difficulties such as financing, labor shortages and lack of production materials faced by some enterprises, especially small- and micro-businesses, amid the resumption of production across the city.

Companies can make an appeal on the online platform and related government departments will respond upon receiving it. Currently, companies with problems regarding labor shortages, financing difficulties, taxation, science and technology innovation, social security, exporting, tariffs and duties, customs clearance, as well as business operations and international trade can solicit help on the platform.

The Daily report said it usually takes less than 24 hours to solve a problem on the platform, provided that relevant government policies regarding the problem are available. It won’t take more than three days to solve a problem that requires the coordination of multiple government departments or where relevant policies are absent.

Official statistics showed that between 10 p.m. Tuesday (when the platform went online) and 5 p.m. Wednesday, the platform received 463 appeals from enterprises, 100 of which have been resolved. Among the appeals, 172 were related to financing difficulties, making up 40 percent of the total. Some 330 appeals were made by companies with fewer than 30 employees and 96 were made by enterprises with employees numbering between 30 and 100.

Companies that need to report an issue can find the platform via the i深圳 (iShenzhen) WeChat account.