Shenzhen Government Online
Q&A
Q: Hello, I want to ask which documents do I need to submit to register for temporary residence? Should I go to any police station to register ? Thank you. 11-17
A: The Public Security Bureau of Shenzhen Municipality: Please check the link: https://msjw.ga.sz.gov.cn/hzhz/images/440300/jwrylszs/jwrylszspc.png
Q: I need a copy of my criminal record from my time in China, I understand I need to go to the Public Security Bureau, but I cannot find out where it is? 10-20
A: The Public Security Bureau of Shenzhen Municipality: You are suggested to check it on the official website: http://ga.sz.gov.cn/
Q: Vaccinated people with Chinese vaccine should still get quarantined when entering Mainland China? 08-12
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: Yes, every inboud travler is required to undergo collective quarantine.
Q: Hello, I am traveling to Shenzen in June. I would like to book a hotel for isolation please provide me the name of hotels to choose it. Thanks you 05-16
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: To book a hotel for quarantine, if you are going to enter Shenzhen via Shenzhen Bay Port, you are requried to register in the official booking system and make a reservation. The address is: https://hk.sz.gov.cn/
Q: My visa has expired due to over stay. I have been to the various government office and they told me to go online and contact someone regarding the penalty.I called the number and the person gave me another number to call for non residents and as of today 20 -4-2021 no one answers the phone. Could you give me a working number and address of where I am to go to settle? 04-28
A: Public Security Bureau of Shenzhen Municipality: You are suggested to call the Office of Entry and Exit and they will elaborate it. The number is 12367.
Q: I am a South African Diplomat working in the Russian Federation. I would like to visit my children who came to China in 2018 for work and currently staying in Shenzhen. I have received the Sputnik vaccine in Russia during March 2021. Kindly advice if we can visit the city without having to go for quarantine at the hotel for 14 days? 04-13
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: It does not matter whether you get vaccinated or not. All of the travelers who enter Shenzhen are required to undergo a 14-day collective quarantine. 
Q: I am foreigner with Q2 Visa. I would like to divorce from my Chinese wife (living in China Shenzhen), but her Hukou is not from Shenzhen, Hukou is from Shandong province. Can we apply the divorce in Shenzhen?. Or we need go my wife's Hukou city?. Both we agree to divorce 03-01
A: Civil Affairs Bureau of Shenzhen Municipality: It is ineligible for you to divorce in Shenzhen. According to the Marriage Registration Regulations, if mainland residents voluntarily divorce, they shall apply for it in one party's registered residence.
Q: I want to get Chinese nationality and I also want to ask you if I need to have a permanent resident card before applying for nationality? And also where to submit the application? 02-04
A: Shenzhen Municipal Public Security Bureau: To apply for a Chinese nationality you need to hold a permanent resident ID card in Shenzhen, for more details you can check the link: http://www.gdzwfw.gov.cn/portal/guide/11440300007542689J3440106045001
Q: Can I bring my pet from Hongkong to Shenzhen? 10-19
A: Shenzhen Bay Port: Yes you can when the related documents that you provide are complete and in accordance with the statuory forms. 
Q: I want to visit my wife in Shenzhen im in the uk at the moment, would I have to quarantine in a hotel for 14 days or could I stay in our flat and quarantine there? 09-30
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: You will be required to undergo a 14-day collective quarantine and it is at your own expense.
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